Terms and Conditions of Sale

Merchrobot Ltd. Sales Terms and Conditions

Definitions

1.1 In this document:

Buyer refers to any individual, firm, company, or entity engaging with Merchrobot Ltd..

Contract denotes the agreement for Merchrobot Ltd. to sell Goods and/or perform Services for the Buyer.

Merchrobot is the trading name of Merchrobot Ltd. Limited, company registration no. 15127214.

Goods are the items Merchrobot Ltd. agrees to supply as per the Contract.

International Supply Contract is as defined in section 26(3) of the Unfair Contract Terms Act 1977.

Services encompass all or any part of the services Merchrobot Ltd. agrees to provide under the Contract.

1.2. Merchrobot Ltd. reserves the right to decline any orders. Orders are considered offers by the Buyer to purchase Goods and/or Services under these terms.

1.3. These terms exclusively govern the provision of Goods and/or Services. Any Buyer's terms not expressly agreed to in writing by Merchrobot Ltd. are void.

Product and Service Specifications

2.1. The Buyer is responsible for providing accurate and timely specifications for Goods or Services to facilitate Merchrobot Ltd.'s fulfillment of the Contract.

2.2. If the Buyer requests Goods outside Merchrobot Ltd.’s standard offerings or from specific suppliers, the Buyer must ensure these Goods meet all legal requirements.

2.3. Merchrobot Ltd.'s promotional materials are intended to describe Goods and Services generally and do not form part of the Contract.

 

Pricing

3.1. Prices for Goods and/or Services are as specified in the Contract or order. Absent such specifics, prices from Merchrobot Ltd.’s current price list at delivery completion will apply.

3.2. Merchrobot Ltd. may adjust prices to reflect cost increases in goods procurement, applying new prices at dispatch.

3.3. Merchrobot Ltd. may cancel orders processed at incorrect prices, refunding any payments and requesting return of Goods.

3.4. Quoted prices exclude applicable taxes and government charges, which the Buyer must pay.

 

Delivery

4.1. Merchrobot Ltd. chooses the delivery method to the Buyer's specified address, adding reasonable charges for packaging and delivery unless otherwise agreed. The Buyer is responsible for off-loading costs and must provide necessary equipment and labor.

4.2. For collections from Merchrobot Ltd., the Buyer must collect Goods within 7 days of notification.

4.3. Delivery dates are estimates. Merchrobot Ltd. is not liable for delays. Delivery may be deferred until payment is received.

4.4. Failure by the Buyer to accept delivery allows Merchrobot Ltd. to store or sell the Goods, charging the Buyer for costs or crediting any surplus.

4.5. Merchrobot Ltd.’s liability for non-delivery is limited to replacing or crediting Goods not delivered.

 

Risk and Ownership

5.1. Risk passes to the Buyer upon delivery, except for International Supply Contracts.

5.2. Ownership transfers upon the earlier of delivery, removal from supply systems, or payment.

 

Payment Terms

6.1 Payment is due before the order is processed

 

Non-payment Consequences

7.1. Merchrobot Ltd. may suspend or cancel deliveries, stop Goods in transit, or terminate Contracts without affecting its rights to payment and damages for breach.

7.2. Events triggering these actions include payment default, Contract breaches, insolvency proceedings, or Merchrobot Ltd.'s reasonable belief in the Buyer's inability to pay debts.

 

Liability Limits

8.1. Claims for transit damage, delivery shortages, or loss must be made within 7 days. Merchrobot Ltd.'s liability is limited to replacement or repair.

8.2. Merchrobot Ltd. is not liable for indirect losses or damages arising from its services or Goods supply.

8.3. Liability for defective Goods is limited to repair, replacement, or refund, with specific conditions for warranty claims.

8.4. Third-party manufacturer warranties are honored according to their terms.

8.5. Repair or replacement under warranty extends delivery times as necessary.

8.6. Liability for death, injury, fraud, or breach of fundamental contract terms is not limited.

 

Order Cancellation and Returns

9.1. Merchrobot Ltd. may permit cancellations, recovering costs and possibly charging a fee, except for defective Goods.

9.2. Returns are restricted for certain Goods, such as those mixed with other items or with hygiene concerns.

9.3. Returns must follow Merchrobot Ltd.’s process, including obtaining a return reference and meeting condition requirements.

9.4. Merchrobot Ltd. can terminate orders for non-payment, lack of necessary information, delivery refusal, or supply issues.

9.5. Terminated orders will be refunded for unprovided Goods.

 

Export Conditions

10.1 Additional terms apply to Goods exports, available on request. In case of conflict, those terms prevail.

 

General Provisions

11.1. English law governs the Contract.

11.2. The Buyer must adhere to anti-bribery and corruption laws, not engage in illegal activities, and disclose any relevant subcontractors.

11.3. Merchrobot Ltd. may assign or subcontract its obligations.

11.4. If any Contract provision is void, it does not affect the remainder of the terms.

 

Consumer-Specific Terms (Clauses 12-15 apply for Goods supplied to Consumers)

12. Consumer Rights Summary

Legal duties to supply conforming Goods are outlined, with specific rights for refunds and returns within defined periods.

13. Cancellation Rights

Online purchases can be canceled within 14 days for a full refund under Consumer Contracts Regulations 2013.

14. Return Process for Rejected Goods

Instructions for returning or allowing collection of rejected Goods.

15. Consumer Liability Limitations

Consumer protections against unlawful liability limitations are affirmed.