Frequently asked questions
Here you can find all the questions you need answeredHow long does it take to ship my order?
For unprinted garments, we aim to dispatch your order directly from our suppliers within 24-48 hours of order placement. For MerchRobot branded or custom printed garments, please allow an additional 3-5 business days for production. Once your order is dispatched, you will receive a confirmation email with tracking information
What shipping methods are available?
We offer a range of shipping options to meet your needs, including standard, express, and next-day delivery for UK addresses. International shipping options are available and vary by destination. The available shipping methods will be presented at checkout, allowing you to choose the best option for your timeline and budget.
What types of packaging do you use?
Sustainability and product protection are our top priorities. For unprinted garments, packaging is typically minimal to reduce waste, often using the supplier's standard packaging. For MerchRobot branded items, we use eco-friendly materials whenever possible, including recycled cardboard and biodegradable mailers, ensuring your items arrive safely and sustainably.
How long does delivery take?
Delivery times vary based on the shipping method selected and your location. For UK orders, standard shipping typically takes 3-5 business days, while express and next-day options are faster. International delivery times range from 5-14 business days, depending on the destination and customs processing. Please note, custom printed items may require additional time for production before shipping.
Where do you ship from?
Unprinted garments are shipped directly from our suppliers to expedite delivery. MerchRobot branded and custom printed garments are dispatched from our own warehouse in Colchester, Essex. This dual-fulfillment approach ensures we can provide a wide range of products while keeping shipping times as short as possible.
I have a questions about your products, how do I get in touch?
Please call us on 0333 339 3350, or email team@merchrobot.com